How to close your account?
If you need to close your account, please make sure the following conditions are met.
- The account is not connected to any third-party social network accounts (if so, you need to unlink the accounts first).
- Make sure all your stock positions have been closed.
- Make sure your account balance is zero.
To Close Your Account:
- Tap the "More" icon located on the upper left of the Watchlist page.
- Tap the "Settings" icon in bottom left corner.
- Tap the "Account & Security".
- Tap the "Close Account".
- After carefully reading the risk notices, tick the box labeled "I have read and confirmed the above Risk Notice" and then click "Next".
- Select to close an account.
- Provide the reason for account closing and then click "Next".
- Submit the security verification code received on your registered mobile phone.
Note: After receiving your account closing canceling request, we will contact you within 3 working days to verify the details of your account cancellation request.